Clear agreements, without hassle

1. Definitions

In these general terms and conditions, the following definitions apply:

• Boxxfit: the webshop and provider of the products.
• Customer: the consumer or business customer who places an order through the webshop.
• Product: all items offered through the webshop, including sneakers, accessories, gifts, and pre-order products.
• Pre-order: a product ordered in advance and delivered at a later date.
• Mix & Match: a promotion where two selected pairs of sneakers are offered together at a promotional price.
• Exchange: exchanging a received product for a different size, color, variant, or model, if available.
• Return: sending back a product without an exchange.

2. Applicability

These general terms and conditions apply to every offer, order, and agreement made through the Boxxfit webshop.

By placing an order, you agree to these general terms and conditions and the information shown on the product page, shopping cart page, and checkout.

3. Offer and product information

We do our best to describe all products as clearly and completely as possible. This includes product name, size, price, promotional conditions, delivery, and any pre-order information.

Colors, materials, and details may vary slightly due to screen settings, photography, or production differences.

4. Prices and payments

All prices on the webshop are listed in euros and include VAT, unless otherwise stated.

Payment is made via the payment methods offered at checkout. The order will be processed once the payment is successfully completed.

For pre-orders, Klarna is not available. For pre-orders, choose iDEAL or Bancontact. Orders with Klarna may be canceled.

5. Mix & Match promotion

With the Mix & Match promotion, you can combine two selected pairs of sneakers for a promotional price of €59,96.

Different models, colors, and sizes can be combined as long as the products are part of the promotion.

The discount is automatically applied or visibly processed in the shopping cart/checkout, depending on the webshop settings.

6. Free gift from €40

For orders over €40, Boxxfit may automatically add a free gift to the order, while supplies last.

The gift may vary per order and can, for example, be a small sneaker essential or accessory.

If an order is returned and the order value falls below the promotional threshold, the gift may need to be returned or its value deducted.

7. Pre-orders

Some products are offered as pre-orders. This means you order the product before the stock arrives at Boxxfit.

The expected delivery date is stated on the product page or pre-order information page. This date is an estimate and may vary due to circumstances.

If you combine a pre-order with a product that is in stock, Boxxfit can ship the in-stock product immediately and deliver the pre-order later.

8. Delivery and shipping

Orders are shipped to the address provided by the customer during checkout. The customer is responsible for entering the correct address details.

For products in stock: orders placed before 3:00 PM are shipped the same day, unless otherwise stated or in case of exceptional demand.

Free shipping applies from €75. Below this amount, shipping costs are charged according to the rates shown at checkout.

Pre-orders have a different delivery time. They will be shipped as soon as the stock arrives.

9. Right of withdrawal and returns

Consumers usually have a legal cooling-off period of 14 days after receiving the product for online purchases. Within this period, you may cancel the purchase without giving a reason.

Products must be returned unworn, clean, complete, and neatly packaged. Shoes may be tried on indoors on a clean surface.

Return shipping costs are the customer’s responsibility unless the error is on Boxxfit’s part.

More information can be found on our Returns page.

10. Free exchanges

If your size still doesn’t fit well or you prefer a different color, variant, or model, you can exchange for free at Boxxfit, as long as the desired replacement product is available.

For an exchange, we will send you a return label to send back the original pair. We will also ship the new pair to you at no extra shipping cost.

• Free exchanges only apply when you choose to exchange.
• You will receive a return label from us to send the product back.
• We will send the new pair to you free of charge.
• The replacement product must be available in our stock.
• The product you return must be unworn, clean, complete, and neatly packaged.

11. Refund

After receipt and inspection of the return, we will process the refund via the original payment method.

In case of a partial return, shipping costs, gift promotions, or Mix & Match discounts may affect the refundable amount.

In case of withdrawal, we will refund within the statutory period. Refunds may be delayed until the product is received back or it has been proven that the product was returned.

12. Complaints

Do you have a complaint about a product, order, or our service? Please contact us as soon as possible.

Please provide your order number, description of the complaint, and if necessary, clear photos. We will try to find a suitable solution together with you.

13. Warranty and defects

We guarantee that our products meet what you can reasonably expect from the product.

Damage caused by misuse, normal wear and tear, improper maintenance, or intensive use is not automatically covered by the warranty.

Report a defect as soon as possible after discovery so that we can assess the situation.

14. Liability

Boxxfit is not liable for damage caused by misuse of products, incorrect size choice, wear and tear, improper maintenance, or incorrect address details provided by the customer.

Our liability is, as far as legally permitted, limited to the amount of the order to which the damage relates.

15. Promotions, discounts, and stock

Promotions, discounts, and offers are valid as long as the promotion runs and while supplies last.

Boxxfit may change or end promotions when there is a reason to do so, for example in case of incorrect prices, technical errors, or limited stock.

Obvious errors or mistakes in prices, product information, or promotions do not bind Boxxfit.

16. Privacy

Boxxfit processes personal data for handling orders, customer service, shipping, payments, and communication.

More information about how we handle personal data can be found in our privacy policy.

17. Changes to terms and conditions

Boxxfit may change these general terms and conditions. The version valid at the time of ordering applies to the order.

18. Applicable law

Dutch law applies to agreements with Boxxfit.

We always try to resolve any disputes together first.