Quickly ordered, clearly shipped
On this page, you can read how ordering works, when your order will be shipped, and what to consider with pre-orders, Mix & Match orders, and free exchanges.
How do I place an order?
Ordering at Boxxfit is easy. Choose your favorite sneaker, select your size, and add the product to your shopping cart.
When will my order be shipped?
For products that are in stock: order before 15.00, then your order will be shipped the same day.
Orders placed after 3:00 PM are usually processed the next business day.
Shipping costs
For orders under €75, we charge €4.95 shipping costs.
Do you order for €75 or more? Then you benefit from free shipping.
- Orders under €75: €4.95 shipping costs.
- Orders from €75: free shipping.
- Shipping costs are automatically calculated at checkout.
Free exchange
Does your size not fit well or would you prefer a different model? Then you can exchange for free with us.
For an exchange, we will send you a return label to send back your pair. Once the exchange is processed, we will send the new pair without extra shipping costs.
- You will receive a return label from us for the exchange.
- We will send the new pair to you free of charge.
- Free exchanges only apply when you choose an exchange.
- The sneakers must be returned unworn, clean, and neatly packed.
Free gift from €40
For orders from €40 You will automatically receive a free gift with your order, while supplies last.
The gift may vary per order. Think, for example, of a small sneaker essential or accessory.
Order Mix & Match
With the Mix & Match deal, you choose two pairs of sneakers together €59,96.
You can combine different models, colors, and sizes as long as the products are part of the promotion.
- Choose two pairs of sneakers from the Mix & Match collection.
- The discount is automatically applied in your shopping cart or checkout.
- Pre-order sneakers can also participate in the Mix & Match deal.
Order with pre-order products
Some sneakers are available as pre-orders. This means you order your size in advance before the stock arrives with us.
The expected delivery of the current pre-orders is early/end of May.
What if I order an in-stock product and a pre-order together?
If you order a product that is in stock together with a pre-order, we will send the in-stock product to you first.
The pre-order will be delivered as soon as it arrives with us.
How do I know if my order has been shipped?
Once your order has been processed and shipped, you will receive a confirmation by email.
Also check your spam or promotions folder if you can't find a confirmation.
Entered the wrong address?
Always double-check your address details before completing your order.
Did you accidentally enter the wrong address? Then contact us as soon as possible. If your order has already been processed or shipped, we may no longer be able to change the address.
My package has not arrived
According to the shipping information, your package has been delivered, but you haven't received anything? First check your mailbox, neighbors, pickup point, or a safe place around your home.
Still can't find the package? Then contact us so we can help you look into it.
Can I change or cancel my order?
Contact us as soon as possible if you want to change or cancel your order.
If your order has already been processed or shipped, we may no longer be able to make changes. You can then use the return or free exchange options according to our terms.
Question about your order?
Feel free to send us a message with your order number. We will look into it with you.
Contact us →