Not satisfied? Let us know
Sometimes things don’t go exactly as planned. We are happy to resolve this neatly with you. On this page, you can read how to submit a complaint.
Submit a complaint
Sometimes things don’t go exactly as planned. We recommend first reporting complaints to us by emailing info@boxxfit.nl.
Preferably include your order number, a clear description of the complaint, and add photos if necessary. This allows us to assist you more quickly.
How do we handle your complaint?
After we receive your complaint, we carefully review the situation. We always try to reach a suitable solution as quickly and neatly as possible.
What to include?
To properly assess your complaint, it helps if you include the following information:
- Your order number.
- The name or item the complaint is about.
- A clear description of the problem.
- Photos, if it concerns damage, wrong delivery, or a product complaint.
- Your contact details so we can reach you.
Mediation via WebwinkelKeur
If your complaint does not lead to a solution, it is possible to register your dispute for mediation through WebwinkelKeur.
WebwinkelKeur offers independent mediation for complaints or disputes about an online store.
EU ODR platform
The European ODR platform for online disputes was discontinued as of July 20, 2025. Therefore, we no longer refer to this platform for new complaints.
Do you have a complaint or dispute? Please contact us first via info@boxxfit.nlIf you cannot resolve it with us, you can use mediation through WebwinkelKeur.